Job Description

CIVANA Wellness Ambassador

CIVANA's mission is to inspire mindfully, measurably greater wellness in all who crave it. The CIVANA model is shaped by a wellness philosophy that serves everyone: happiness first, healthiness always. This is delivered via a curated wellness program that focuses on connecting mental, physical, emotional, and spiritual needs, providing guests with tools they can take with them wherever they go, and build upon each time they return.

Responsibilities:

• Work closely with clients to design and plan events that align with CIVANA's brand standards and sales contracts.
• Develop Banquet Event Orders (BEOs) and secure client approvals before execution.
• Coordinate event details with the operations team, preparing and distributing BEOs and Resumes to relevant departments.
• Oversee the successful execution of group events, ensuring all aspects run smoothly.
• Internally review, finalize, and submit client invoices.
• Ensure the highest level of client satisfaction, addressing attendee needs and on-site concerns.
• Act as the main point of contact for clients and on-site staff during events.
• Maintain effective communication with internal teams by distributing updated event documentation.
• Manage in-house meeting requests and support internal event needs.

Qualifications:

• Minimum 3-5 years in event planning, catering, or conference services, preferably in a luxury resort or wellness-focused environment.
• Strong organizational and multitasking abilities, attention to detail, and excellent communication skills.
• Familiarity with BEOs, resumes, and event logistics in a hospitality setting.
• Proficiency in event management software and Microsoft Office Suite.
• Passion for wellness, client-focused mindset, and the ability to thrive in a fast-paced environment.

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