Catapult Solutions Group provided pay range This range is provided by Catapult Solutions Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $20.00/hr - $22.00/hr We’re supporting a long-standing financial technology organization. About the Role This is a contract-to-hire, overnight, onsite role within a 24/7 hosting operations environment. LOCATION: Allen, TX or Houston, TX Responsibilities Monitoring consoles, servers, switches, ATM activity, reports, and batch processing Responding to system alerts using documented procedures and escalation paths Maintaining shift logs, checklists, and operating records Communicating incidents professionally to customers and internal teams Supporting Windows Server environments as needed Ensuring data security and system integrity at all times Qualifications 6+ months of experience in Help Desk, Technical Support, or IT Operations Ability to work overnight shifts (11 PM – 7 AM CST), including weekends and holidays Ability to attend second-shift training (3 PM – 11 PM) for approximately 90 days Strong attention to detail and comfort following structured procedures Solid communication and customer service skills Required Skills Banking, card processing, or financial services experience Understanding of batch processing Preferred Skills Entry-to-mid-level IT operations experience in financial services Clear procedures and escalation paths Strong opportunity for conversion to full-time Stable, long-term environment supporting mission-critical systems Seniority level Associate Employment type Full-time Job function Information Technology #J-18808-Ljbffr
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